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Client Case Management System

+61 3 9827 6915


Your Client Case & Care Management solution

Finally, a powerful and simple solution you can afford!
Conekter gives you the power and flexibility to run your organisation your way, to help you better achieve what really matters, improving the lives of others.


Conekter helping those who help others!
Click here to download the brochure

Conekter is an enterprise solution for government and larger organisations, NGOs and Not-for-Profits requiring custom solutions to complex needs. At Conekter we can tailor a comprehensive end-to-end business solution that can handle all facets of client, case, team and group management, intake, triage, in/outbound referrals, finance, reporting, multiple workflow and service configurations, external 3rd party agencies, live two-way data integration with legacy systems and a full suite of data security options, role and user-based access to information. Improve Health and Welfare outcomes by spending less time on administration and more time on caring for those in need.

At its core, Conekter is a flexible, configurable, cloud-based client case-management system which ‘simplifies the complex’, by quickly and easily connecting the right information to the right people at the right time, helping organisations succeed with helping those in need.

User Management

Provide every user and team their own way of working with clients.

Create users and teams at any level and attach them to the clients, services, workflows and tasks they need to see. Each user and team will only have access to the tools and client information relevant to the roles and permissions you have assigned them. This provides a streamlined view for every user creating efficiency, controlling privacy and allowing them to focus on providing better outcomes for their clients.

• Add users, teams and roles
• Attach one client to multiple users
• Customise fields, tools, views for each user or team

Client Intake & Triage

Multiple pathways for clients to be processed quickly and efficiently.

Client data can be automatically entered via webforms directly into the system, it can have consent protocols, be de-identified if needed for privacy, entered from electronic referrals or manually at reception. Clients can be automatically allocated to specific staff or teams or be held in a waiting area to be processed by administrators for vetting and triage to occur. Calendar reminders, alerts and notifications can be automatically created and all intake pathways can have individual privacy settings and security protocols set up, ensuring that only the right information goes to the right people at the right time.

• Client Entry Designer
• Consent Engine
• Client Notes
• Intake via Webforms
• Client Documents
• OH&S Warnings

Custom Workflow

Have Automated Workflows do the manual labour for you.

Build your own powerful, automated Workflows for every aspect a user or team may need, ensuring they only see the information and tools required to complete their tasks. This means users just follow the process you create therefore virtually eliminating training. Tasks become automated, simple and consistent, removing duplication and clerical errors, increasing Governance, greatly improving efficiency and the accuracy of data.

• Automate Tasks, Alerts, Notifications
• Virtually Eliminate Training
• Remove Duplication

Client and Agency Portal

Advanced communication pathways.

With Client Portal,clients have access to their information anywhere, anytime. They can see their accounts, fill in forms and send SMS messages that automatically update their records and notify approved carers.

The Agency Portal allows trusted 3rd party agencies to securely access and interact with client’s information, invoices, outcome-based Care Plans, forms and more!

Finally, a unified place for sharing the care of clients across clinicians, carers, different services, and 3rd party agencies to ensure they are all working together for the wellbeing of the client, creating a client centred point of truth.

Outcome Based Care Plans

Improve Health and Welfare outcomes by spending less time on administration and more time on caring for those in need.

Outcome Based Care Plans create an automated process of tracking client information, notes, user tasks, goals, actions, and trend lines which can be shared across clinicians and teams. Clients can be assigned to multiple care providers ensuring positive outcomes are being achieved and helping organisations focus on putting the client’s wellbeing at the centre of what is important.


Get the information you need to move your organisation forward and improve the outcomes of your clients.

With dozens of built-in reports and the option to easily create virtually any other reporting requirement Conekter allows you to have detailed visibility over all your operations, organisational goals, track users’ activity and progress, measure outcomes for clients and provide better care for those in need.

• Desktop Reports
• Service Reports
• Referral Reports
• All Fields Data Report
• User Reports
• SmartForm Reports

Custom SmartForms

Enter the right data, in the right way, once only to get the right outcomes for your organisation.

SmartForms are a flexible and powerful way to collect data, remove duplication and clerical errors, greatly reducing data entry time while improving consistency and accuracy of information. Conekter SmartForms can be configured by your organisation to trigger various automations, tasks, reports, actions and alerts. All data can be replicated into any other field within the system or 3rd party agencies, therefore never having to fill in the same information twice, creating efficiencies such as being alerted when you need to review information, one form filling in another form automatically, forms that create outcomes, sharing forms and information across users, teams and agencies all within a secure environment.

Data Security

Control all information,
at any access level.

Conekter is a high security web environment that matches and exceeds compliance across both local and global standards. We have been used by education institutions, Victoria Police, Tasmanian Government and many other community services and Not-for-Profits to ensure privacy and protect client and organisational information.

• All Data is encrypted at rest and in transit.
• Role-based security.

Data Integration

Integrate any data, from any source, into multiple systems, seamlessly for a single point of truth!

Conekter contains a propriety Integration Technology called ConektLink. ConektLink brings a highly advanced, powerful integration platform into your Web Interface allowing your organisation to exchange information across multiple legacy platforms quickly and efficiently no matter how large and complex. ConektLink Developer Page Builder allows developers to securely visualise the data, derive fast calls to and from both Conekter and legacy systems. Conekter provides the underlying processing power and tools for all of these tasks. ConektLink can take account of all fields and formats out of the box and automates data handling and security in both directions whether edited in Conekter or the legacy system.

The fast and flexible interface gives secure access to even the most complex integrations. Users can link multiple legacy systems at field level so that data can (push and/or pull) from one system and be transferred to multiple systems simultaneously. ConekLink provides the means for organisations to extend the life of their existing legacy systems. They can now provide each user with a modern, easy to use and efficient system (Conekter) for their day-to-day processing which co-exists with the legacy system. Users are totally unaware that the IT systems are communicating and sharing data with each other. A critical advantage of this approach is that when it’s time to retire the legacy system, there are fewer Change Management challenges!

Never input anything twice ever again! Conekter allows the “same” data to be simultaneously shared in multiple locations both within the system and external 3rd party agencies. Just like the same LEGO block can be used anywhere to build a LEGO wall or a LEGO house, Conekter allows you to do the exact same thing with DATA, therefore removing duplication, automating processes and greatly increasing the utility of data.

Conekter is an Australian owned and operated company with all data held here in Australia

Data Protocols

Conekter has some of the highest standards of data security protocols in Australia! We maintain Government grade security compliance to IRAP standard, comply with Victoria Police CLEDS security protocols and meet the OWASP Application Security Verification Standard.

Permission, Access, Reports

Permissions and access> can be assigned by user, role or teams during which the system logs every action by every user, creating a fully reportable audit trail ensuring the highest standards of security to help organisations meet their privacy and risk.

Configurable data Security

Conekter has configurable privacy and consent algorithms that can automate access to any data at any level to be aligned to your organisational requirements.

Government Grade Security

The Information Security Registered Assessors Program (IRAP) is an Australian Signals Directorate initiative to provide high-quality information and communications technology security assessment services to government. IRAP is a standard for government compliance for policing and terrorist grade information.

get in touch

We would love to chat to you about how we can help your organisation.
Simply give us a call or complete the form and we'll get right back to you.

Our office
South Yarra Corporate Centre
Suite 33/209 Toorak Road
South Yarra, Victoria 3141
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+61 3 9827 6915

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