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Client Case Management System

+61 3 9827 6915

Family Care

We simplify complexity intuitively, with the highest security, that is easy to learn and easy to use

ConektUp Family Safety

ConektUp Family Safety brings together, disparate information providing, a comprehensive, secure, online case management system that is a human centered point of truth helping manage families to safety. It assists all stakeholders as well as provides a comprehensive tool set for victims (including child abuse), emergency services, crisis housing, perpetrator programs, safety audit, security providers, referrers and practitioners.

ConektUp ease of use enables organisations to use intelligent forms to manage intake processes and build risk assessments that can automatically populate safety plans, ensuring all necessary information is acquired. Configurable and easy to use workflows manage clients to identify what they need to bring their family to a safer outcome. It automates privacy legislation requirements and consent and can provide a brief of evidence.

ConektUp Family Safety is a comprehensive system with referral management, shared care among stakeholders, comprehensive outcome based care and specialised tools for safety audit management, powerful alerting, OH&S safety tools, appointment management, mobile staff tools and more.

ConektUp can integrate with legacy systems to securely bring the right information to the right people at the right time. Whether you are the smallest business or charitable organisation, a government, or global enterprise, we simplify complexity intuitively, with the highest security, that is easy to learn and easy to use.

Intake Management

Quickly define an end-to-end intake process from, electronic referrals, initial assessment, allocation to a team and/or clinician within a system that is fully configurable, fast, focused and includes clever automation for decisions. Any data can be defined, held and waitlists managed. It means that administration costs reduce significantly and you get control of your organisation’s transactions and processes.

Smart Forms

Imagine never having to fill in the same form or field more than once, being alerted when you need to review information, one form filling in another form, a form that creates outcomes, fills in notes or a form that populates legacy systems! What if you could create your own forms or select and edit from a range of forms specific to your industry and have them online in minutes, including all the above features and more? It really is that easy..

Smart Forms, are clever online forms which STOP the continual demand for completing information the software already has collected. They can be shared amongst team members with online collaboration and reports are generated automatically.

Powerful Real Time Reporting

ConektUp reporting is in real time and fast. From Desktop reporting of staff performance through to Report Managers that allow you to devise Government based reporting in real time. You get all the tools you need to understand your organisation any time you like. Each ConektUp product comes with pre-set reports for the industry that can be changed in minutes to accommodate new rules and government compliance.

You can create your own reports too with online tools that automate your reporting process.

ConektUp reporting suite covers, desktop range reporting, board reporting, compliance reporting, mandatory Government reports, financial reporting, operational reporting, demographic and performance reporting. This ensures that the organisation’s executives can monitor and manage the performance of their organisation.

Client Associations

Every link to a client, including referrers, clinicians, practitioners, ancillary staff, neighbours, friends and family… in fact, anyone that has a role to play can be entered or automatically included.

Front Desk

ConektUp FrontDesk is a powerhouse of tools that help you keep complete control of your organisation. Each of the tools can be assigned to your staff appropriately so they can manage areas that are part of their role.

In FrontDesk you will find a rich set of tools including Appointment Manager, Bookings, Financial Manager, service controls, SmartForm Manager, Field Designer, User Manager, Team Manager, Report Builder, Data Designer, Group Manager, Workflow Designer, Agency Manager, Compliance Manager, System Tools, System Administrators, Call Centre Operators, Team Managers, Group Meetings, Rostering and Asset Manager and many more. You only add what you need and give user access when needed. That way, training is light and responsibility is clear.


Tired of learning how a new system works? All those change management meetings to explain a complex interface, waiting months for an IT company to provide a simple button?

What if you could control every aspect of staff, team and management tasks by using clever workflows that create an interface that just makes sense. Staff members can focus on the tools they need, managers can define best practice and ensure work is complete full reporting is assured.

ConektUp Workflows bring together a rich set of clever workflow tools for industry verticals that you can use, edit and even create your own in minutes. This allows users to wiz around the ConektUp with virtually no training.

Workflows are designed to be fast to implement and simple to use. In minutes, you can set up complex processes with decision making capacity and automation and all of this can be created and operational in minutes without a call to an IT team.

The ConektUp workflow system brings an extensive range of purpose built tools so that you can design best practice, ensuring that staff training is virtually eliminated. You can maintain operation efficiency and cut costs dramatically. ConektUp already has a range of ready Industry Workflows for your selection to use or edit. You can create your own or we can make them for you.

Shared Care Plans and Collaboration

ConektUp allows users to create outcome based care plans and to share those plans as well as client information (subject to consent) across users or teams in your organisation along with trusted practitioners in other organisations.

Complete Clinical Workflow

Any information can be captured, including documents, videos, images, notes, emails, SMS, forms, fields and more to provide a rich set of reportable data tools to keep you in control. All this client data is kept, logged, comments can be recorded against each item, funding can be attributed and users can add expenses.

Automated Processing and Decision Making

ConektUp reduces your workload and allows you to maintain best practice, automating both the mundane and the critical. From automated alerting based upon a response to a critical field in a form, waitlist overruns, client allocations and action alerts through to Workflow Smart Forms that make decisions with and for your team. ConektUp will lower your administration and operational costs.

NDIS Compliance

ConektUp provides a complete and accurate history of transactions and compliance for NDIS clients and providers. The software covers service management, client access to information, client funding, agency control, rostering, available balances, client purchase history, service banks right through to purchase orders, fee management, referral and funds management and integration.

Alerts and Notifications

From relevant automated and critical alerts, ConektUp can create notifications for future events, system messaging, reminders, occupational, health & safety alerts, online chat and client specific alerts, ConektUp keeps you informed and maintains vital communication across your teams.

Privacy, Security and Consent Assured

ConektUp contains configurable privacy algorithms directly related to legislative requirements, consent management and security settings aligned to the highest global standards, this means that your client information is fully secure. Contact us or see our Innovations area for more detail.

ConektLink Integration

A best in Industry solution for data integration using our ConektLink toolkit including interfacing to multiple legacy systems without the pain of development or lengthy integration projects. Contact us or see our Innovations area for more detail.

Robust and Scalable

No matter if you have one worker or a million clients and thousands of staff, ConektUp can manage the environment.

From the ground up ConektUp is robust at any size and was built from the ground up to be highly scalable so it can grow with you with the ability to be expanded in real time.

The software has been deployed for State and Federal Government Departments, Not for Profit NGOs, Primary Health Networks, Community Health, Insurance companies, police and others who have highly complex and diverse needs and mandate high availability.

Referral Management

ConektUp manages the referrals process both, inward and outward, via fax, secure email, portal access, direct electronic input and via secure messaging. This means your organisation can track and report on every client and every referral action in real-time.

ConektUp can also share data across other ConektUp organisations where user information can be selectively linked and demographic data always up to date.

Staff Teams and Management

Create your teams at any level. Attach them to the services and workflows and tasks they have permission to complete. All users will only have access to the processing flows and client information relevant to the roles and permissions you have assigned to each of them. This protects client data ensuring that you comply with all appropriate privacy legislation.

Staff can also have any field created or attributed to their documents so you can create a full picture of your team.

Location and Asset Management

ConektUp allows you to have multiple sites for your teams, either locally, nationally or globally. You can add teams and individuals to these locations, they can work both autonomously and as a part of the whole Organisation.

ConektUp Locations Manager allows you to you add locations with additional data. Inside those locations you can build a structure including building, levels, rooms etc. Users can be related to location and Clients can be booked to the Location.

ConektUp Asset Management allows you to create any number of assets and to add assets to assets as well as adding assets to Locations. As an Asset is selected for booking, the location is automatically added. Users and Client can be linked and booked to Assets and Locations.


A full suite of Group Management Tools including attendance, notes, co-payments, funding, fields and documents.

Connects Family and Case Managers

ConektUp allows a complete care model for an entire family, including victims, perpetrators and children.  Additionally, your entire care team can be linked so that privacy is maintained and information shared when required. Referrers and practitioners are added to the team and each person in the team can be given tasks within the Shared Care plan.

Property Audit Plans

ConektUp allows Property Safety audits to be conducted and managed. It also has a flexible Breach Management tool for tracking Perpetrator breaches and providing a timeline for creating a brief of evidence.

If your organisation has a program to safely maintain victims in their homes, ConektUp provides end to end tools for Property Safety Audits, property upgrade management and funding processes to be carried out with you in control of every aspect.

Risk Assessment tools out of the box

A comprehensive Risk Assessment package is provided (and can be tailored to your jurisdiction if needed) to give simple to use online forms when working with Clients.

The tools can automatically add goals in a Care Plan based on combinations of entries if needed so that actions can be initiated, outcomes assured, alerts raised and best practice followed. Data can be selected to automatically be shared to other organisations upon results (e.g. Police) if responses are tagged to do so.

Perpetrators identified, tracked and supported

ConektUp automatically connects the people who are critical to a client’s support.  It also allows you to relate one person to another where a Perpetrator can be linked to a Client so that you can add information (in line with the Privacy act) that helps assist both the Client and the Perpetrator.

Perpetrators can also be added as Clients (with consent) and programs for Perpetrator assistance can be initiated and tracked.

Report Mimic

ConektUp brings a comprehensive reporting suite including being able to easily produce those vital Government funding and KPI reports. The reporting tools allow ConektUp to produce reports for mandated programs so that legacy or “not fit for purpose” legacy IT systems can be retired in time.

Shelter and Homes

Clients can be allocated to a location (shelter home) via the Locations Management tool so you are aware of their housing status and personal safety.

Location placement can be managed and reported including attached assets within a location.

Child Care

ConektUp gives the ability to add and manage positive outcomes for children and deliver a full suite of services by your organisation or any referred and trusted agency.

download fact sheet

Download the ConektUp Family Safety fact sheet

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South Yarra Corporate Centre
Suite 33/209 Toorak Road
South Yarra, Victoria 3141
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