We support you throughout the implementation and change management process and beyond
ConektUp is highly configurable solution whereby organisation and training needs are extremely low for your organisation. Our simple to use interfaces allow you to manage the system quickly and easily, but it is your choice to configure ConektUP yourself or for Conekter to complete all administration. Conekter provide both services for managing your system for you and/or Training so that your staff can manage the system autonomously.
ConektUp System Administration
Conekter wil partner with you to support your ConektUp administration. You can have your choice of End to End ConektUp administration or “just in time” assistance, including user/agangy amangement, service and funding setup, configuration, SmartForm creation, field management, style/function changes and workflow management.
Help Desk and Service Portal
Every ConektUP organisation gets access to their own Secure Service Desk Portal which includes Issues tracking, project management, knowledge base and help file access. Organisations can also choose to have a Help Desk call program that is suitable for their needs.
Server Support
End to end support for your internally hosted or Cloud based ConektUp solution with 24/7 monitoring, backup management, patching and upgrades.
Upgrades
ConektUp is upgraded once per month out of the box (because ConektUp is configurable you will not notice changes unless you implement a tool) with any bug in any system updated on the same day. Upgrades occur out of business hours and in real time with no impact to the user. While upgrades rarely (if ever) add bugs as testing by out team is rigorous and trusted clients are part of the User Acceptance testing, some Clients prefer fewer Upgrades or to have Test/Production paths. Therefore, deviation from the standard upgrade model is available to organisations as required.